Business Solutions for the Small Business Owner Living Above the Store.
FOR LOCAL BUSINESS OWNERS
Take better care of the customers you already earned.
Above the Store helps local businesses build simple systems around the customer relationships that matter most.
Our first solution helps make sure completed jobs don't simply disappear into yesterday's work. It follows up with customers, identifies service issues that need attention, and makes it easier for customers to share their experience publicly.
Job completed → Customer follow-up → Service recovery when needed → Review request.
HOW IT WORKS
You finish the job. The follow-up shouldn’t depend on someone remembering.
Once a job is complete, the Above the Store Customer Experience System takes over a simple but important part of the customer relationship.
1 — Check in with the customer
A simple follow-up asks about their experience while the job is still fresh.
2 — Surface problems that need attention
If something went wrong, your team has an opportunity to address it instead of discovering the problem later in a public review.
3 — Invite customer feedback
Eligible customers receive a straightforward, neutral request to share their experience on Google.
4 — Follow up automatically
The system handles the routine follow-up so your staff doesn't have to remember who needs to be contacted next.
WHY ABOVE THE STORE
Because when you own a small business, you never really leave it downstairs.
Above the Store gets its name from a family that quite literally lived above the store, a small local business where work and home were never very far apart.
But you don't have to live upstairs from your business to know the feeling.
It's the customer you remember after dinner. The employee question that follows you home. The thing you need to do tomorrow that you're trying not to forget tonight.
For a small business owner, the business is rarely just a place you go to work. It's part of your life.
Above the Store exists to make that life a little easier. We do this with practical systems that help important things get done without everything depending on you remembering.
READY TO MAKE FOLLOW-UP EASIER?
Let's make sure good customer follow-up doesn't get lost in the next job.
The Above the Store Customer Experience System is designed for local businesses that want a more consistent way to follow up after the work is done, without adding another task for the owner or staff to remember.
No complicated pitch. Just a conversation about how customer follow-up works in your business today.